Microsoft Business Central Delivery and Support Partner

This procurement relates to the appointment of an accredited Microsoft Solutions Partner (with Microsoft Business Applications accreditation) to provide specialist support, maintenance, development, enhancement and consultancy services for the Department’s core finance system, based on Microsoft Dynamics 365 Business Central (currently hosted on-premises within Azure Cloud, with a future roadmap to migrate to the SaaS platform). The contract is intended to ensure the ongoing stability, performance, resilience and evolution of this business-critical platform and its associated Microsoft technology estate. The Supplier shall possess the technical expertise and capability to support, maintain and develop the wider Microsoft application environment, including Microsoft Dynamics 365 Business Central, Microsoft SQL Server databases, integration services, Power Platform, Copilot, Logic Apps and associated Microsoft technologies. The scope of the requirement includes the provision of 2nd and 3rd line support services delivered against agreed service levels and key performance indicators (KPIs), including incident response and resolution times based on the priority and severity of incidents. The Supplier will be responsible for incident, problem and change management, code development, code deployment, system enhancements and continuous service improvement activities. The Supplier will assume responsibility for the support, maintenance, performance optimisation and ongoing development of all existing custom code, extensions, integrations, Logic Apps, Power Platform solutions, Copilot capabilities, workflows and associated components within the Business Central environment. The Supplier will deliver platform upgrades, release and deployment management, technical architecture support, integration services, disaster recovery planning and testing, business continuity support, security and assurance activities, and all associated documentation and knowledge transfer activities. T