Cloud-Based Video Knowledge Capture and Learning Platform

The solution must enable the secure capture, upload, management, and analysis of short-form video content to support organisational learning, knowledge sharing, and continuous improvement. The platform shall allow users to record and submit video observations, experiences, and learning insights via mobile and desktop devices, with functionality to structure content through workflows, prompts, and templates. The service must include:

Platform access and licensing for an agreed number of users, with scalable capacity to accommodate future growth

Secure cloud hosting, including data storage, backup, and disaster recovery provisions in line with UK data protection requirements

Video capture and management capabilities, including upload, tagging, categorisation, and search functionality

Workflow and configuration tools to support structured knowledge capture aligned to business processes

Analytics and reporting functionality, including dashboards and insight generation from submitted video content

User management and access controls, including role-based permissions

Integration capabilities with existing enterprise systems where required (e.g. learning management systems, collaboration tools)

Ongoing maintenance, support, and updates, including service desk provision and defined service levels

The supplier shall provide implementation and onboarding services, including system configuration, user training, and documentation to enable effective adoption. The service is to be delivered over the contract term via a secure web-based interface, accessible on standard organisational devices, with availability and performance levels aligned to agreed service level requirements.