Mitel Software and Maintenance

Cardiff and Vale University Health Board

What the buyer published

This agreement covers the maintenance and support of the

Wales Genomic Health Centre’s Mitel MiVoice MXOne

telephony system, including approximately 300 extensions,

a virtual MXOne server, an AudioCodes Session Border

Controller, and an onsite media gateway. The contract

ensures continuity of essential NHS telephony services

through a resilient 24/7 support model, guaranteed

response and fix times, comprehensive system

documentation, cybersecurity assurances, structured

escalation processes, and detailed reporting. The

agreement is to be awarded via the RM6116 Lot 4b

framework (Wavenet – SO320), providing a fully compliant

and efficient route to secure a specialist supplier with the

required technical expertise to maintain and support the

current telephony infrastructure

An empty stage is useful. For example, no tender stage usually means the buyer used a framework or gave the contract directly.

◌ Planning none

◌ Tender none

● Award on record

◌ End date not published

Judged against the rules we publish. How we decide.