Civica CFRMIS Cloud G Cloud Call Off Contract
Shropshire Fire and Rescue Service
- Stage
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Awardthe latest stage the buyer has published
- Buyer
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Shropshire Fire and Rescue Service
- Supplier
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CIVICA UK LIMITEDnamed on the notice
- Value
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£176KVAT basis not stated · GBP
- Awarded
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27 Feb 2026the signed contract date on the notice
- End date
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For subscribers only
- First published
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2 Mar 2026last seen 2 Mar 2026
What the buyer published
The Contracting Authority requires the provision of a Community Fire Risk Management Information System (CFRMIS) as a cloud‑hosted Software‑as‑a‑Service (SaaS) solution, including associated implementation, migration, support, and optional professional services. The solution must be delivered remotely, fully hosted by the supplier, and accessible via standard web browsers. The supplier must meet the defined service levels relating to system availability, support response times, and data protection requirements. All services must comply with relevant UK legislation, including data protection and cybersecurity standards. No physical goods are required as part of this contract. The contract includes:
Provision of licensed access to the SaaS platform for authorised users
Initial system configuration, onboarding and data setup
Training for system administrators and end‑users
Technical support, incident management and system maintenance
Regular software updates, security patching and availability monitoring
Secure export and handover of data at contract end
Professional services are to be delivered on a time‑and‑materials basis and invoiced monthly in arrears, while SaaS licensing is invoiced annually in advance. The total contract value for the initial term is £175,965 (ex VAT).