Courier Services

Cambridge City Council requires qualified suppliers to provide courier services for the collection and secure delivery of council mail from the Royal Mail sorting office to designated council site/sites. Service Requirements

The successful supplier will be required to:

• Collect mail daily from Royal Mail Sorting Office - Clifton Road, Cambridge CB1 7QQ
• Deliver securely to Mandela House, Via Downing Place, Cambridge CB2 3EL
• Provide secure handling in compliance with UK GDPR
• Maintain chain of custody documentation
• Ensure contingency arrangements for missed or delayed collections
• Handle parcels and oversized mail as required

Frequency

• Days of operation: Monday to Friday excluding public/bank holidays
• Collection time window: From 8.00am when sorting office opens
• Delivery deadline: 9.30am

Staff Requirements

• Staff must be identity‑checked
• Staff must wear uniform/ID
• Staff must be trained in data protection and secure handling

Service Levels (KPIs / SLAs)

• On‑time delivery rate: 98%
• On -time delivery rate 100% during elections - dates will be communicated
• Incident reporting timeframe: 4 hours

Data Protection

The supplier must comply with:

• Data Protection Act 2018
• UK GDPR
• Council information security policies

Insurance

• Employers' Liability: £1m
• Public Liability: £1m

Authorisation to Collect from Royal Mail

Supplier must secure all necessary permissions for third‑party collection. The contract duration will be 24 months, with an option to extend for an additional 12 months subject to the agreement of both parties.