Defence's Digital Workplace

Future Managed Service Provider (MSP) Requirement – Defence's Digital Workplace

Defence Digital intends to award a future contract for a Managed Service Provider (MSP) to assume responsibility for, operate, and further develop Defence’s End-User Services at the OFFICIAL tier. As part of this process, Defence Digital is commencing Early Market Engagement (EME) to inform and shape the requirement, and to engage with potential suppliers ahead of formal procurement activities. Scope of Services

Services are delivered through a suite of MOD-owned technology solutions, including SaaS, PaaS, IaaS, and on-premise systems. These capabilities are grouped into Foundation, Workplace, and Platform Management services. The environment supports over 200,000 end-users across the UK and overseas, accessing services via:

Desktop terminals

Laptops

Mobile devices (phones and tablets)

Virtual Desktop Infrastructure (VDI)

Contractor Responsibilities

Transition services from the incumbent supplier and deliver outcomes aligned with the Authority’s Service Management Framework (SMF). Sustain current services while enabling and delivering technical change to:

Improve user experience

Scale services to meet fluctuating user demand

Maintain resilience against the evolving cyber threat landscape