Income Management System

Cornwall Council is seeking market feedback to inform the development of a final specification for a future income management solution. The Council invites suppliers to respond to this Request for Information (RFI) to help shape a solution that meets operational, technical, and compliance needs. The Council requires a cloud-based, Software-as-a-Service (SaaS) income management system that:

Core Functional Requirements

• Provides a central transaction database to control, reconcile, and report on income. • Re-formats and exports data to update a range of back-office financial management systems (FMS). • Is accessible via a browser and supports integration with third-party applications used by Cornwall Council. • Offers self-tailoring configurable import/export functionality to enable full system ownership and flexibility. Payment Processing Capabilities
• Supports payments via telephone (call centre), face-to-face (card, cash, cheque), and opportunistic payments initiated by staff. • Integrates with a Secure Bureau Service (SBS) for PCI DSS-compliant card authorisation. • Includes a portal interface for retrieving customer and payment details during calls, with seamless access from host systems. • Includes transaction visibility through APACS reporting. Security & Compliance
• Ensures cardholder data is not accessible to Council staff or stored on Council infrastructure. • Provides automated, secure card entry to simplify PCI DSS compliance and reduce SAQ scope. Staff Tools & Satellite Office Support
• Enables staff to submit electronic forms with ledger codes and banking summaries, particularly for satellite offices without full receipting systems. Customer Present Transactions
• Supports Point-to-Point Encryption (P2PE) for chip & PIN payments. • Includes terminal management and smart client software for secure device operation. Online & E-Commerce Payments
• Offers a fully hosted internet payment solution with shopping cart, miscellaneous payments, and a Digital W