Critical Mobilising System & Equipment Support SLA

The specification that applies to this quotation and any eventual contract is as below:

This contract covers the provision of critical maintenance and out of hours support for the alerting and mobilising technologies across all of Cornwall’s 31 Fire Stations and 9x Remote Sites, including Fire HQ. This includes bespoke fire equipment and technology that are critical to the fire service incident response management capability that ensures the right resources are mobilised as quickly as possible to the correct location. To include:

Fire Station – Alerting and mobilising equipment – hardware and software issues,

GD92 / MG4 Principles (Emergency Communications Protocol)

(Fire Service) Firecoder installation/swap-outs using appropriate configuration files. Power Supply Unit failures, testing and swap-outs

(Fire Service) RPT1102 Transmitter Programming, testing and swap-outs

4g bearer alerting support, break/fix, e.g. Cradlepoints (IBR1700) faults/fixes

Airwave Radio ‘Plug and Play’ across various SAN equipment. E.g. SAN J

70x Win11 Ruggedized Win11 Mobile Data Terminals used across the services vehicle fleet. Diagnostics and support for bespoke fire service risk management software that underpin the services incident operations. E.g. Airbus SafeCommand

Provide triage support in collaboration with Critical Control for 1st and 2nd line diagnostics

Coordinate PAT Testing of the alerting equipment across all 31 fire stations and 9 remote sites. The CFRS has support provision for in-hours, so this SLA is critical to ensure any outage or failures outside of core working hours including the weekend is available when needed with adequate cover and resilience in the event of spate conditions.