TENDER OF IT SUPPORT AND MAINTENANCE CONTRACT

Section A - Background and Context to the Tender (abridged)

CPC is interested in receiving tenders from IT support providers who have a proven track record of supporting IT for the local government sector, particularly local councils. It is interested in receiving tenders for 3, 4 and 5 years so it can understand if best value would be achieved by signing up to a longer commitment. Section B: Required Format of Tender Submission

Please find detailed below the format in which the tender must be returned:

Section 1: Support costs for existing IT estate (see Appendices A and C)

• Please provide costs per unit per line item
• Please show columns for 3-, 4- and 5-year contract terms
• Provision of SIEM/ SOC is currently being considered for both Officers and Councillors to provide an end-to-end security solution given recent changes to the public sector threat landscape. In appendix A the current security solution is detailed and line items shown to illustrate the SIEM / SOC addition. We would welcome your views on what end-to-end security solution you would recommend

Section 2: Compliance with required Service Levels (see Appendix B)

• Please confirm whether you can comply with the required Service Levels
• If you are unable to comply, please explain why and detail your alternative offering

Section 3: Provision of Company Profile in support of your tender response. Please provide:

• Full title of company
• Overview and profile of the company
• Company registration number
• Addresses where service will be provided from
• Names and profiles of key company officers
• Evidence of company's financial viability
• Means of contact for faults issues and queries
• IT qualifications and experience of engineers that will be involved in the contract
• Is the company quoting the parent company or a subsidiary? If subsidiary, please supply the name of the parent company
• VAT Registration number (if registered for VAT)
• Any certifications held by the organisations e.g. ISO27