Award GB CF

Agent Referred Telephone Payments Service via CCS RM1557.14 G-Cloud 14 Lot 2 Cloud Software

Southend-on-sea Borough Council

Stage: Award

the latest stage the buyer has published
Buyer: Southend-on-sea Borough Council
Supplier: HeyCentric Limited

named in the award notice
Value: £60K

net · GBP
Awarded: 28 Aug 2025

the award date on the notice
End date: For subscribers only
First published: 8 Sep 2025

last seen 8 Sep 2025

What the buyer published

Southend-on-Sea City Council is looking to continue the provision of the Agent Referred Telephone Payments Solution (currently provided by HeyCentric Limited) for citizens to make payment for goods or services by telephone to Southend-on-Sea City Council. Fully PCI DSS Complaint;

Fully automated payment line with customisable menu options and script,

Semi-Automated payment line and Agent supported payments.

View the original notice ↗

History of this contract

An empty stage is useful. For example, no tender stage usually means the buyer used a framework or gave the contract directly.

◌ Planning none

◌ Tender none

● Award on record

● End date For subscribers only

Why this is not a cyber contract

Judged against the rules we publish. How we decide.