New Critical Pager System

Hywel Dda University Health Board are seeking to appoint a supplier to implement a paging solution across its four main sites. The contract duration will be for an initial three (3) year period with an option to extend for a further two (2) years. The agreement must include the initial supply and installation of any infrastructure relating to the paging solution as well as full service, maintenance, support, and training for the duration of the contract. The solution must meet the following key objectives,

• Easy to manage. • ‘Light touch’ so that the team do not have to use it every day for it to remain operational. • Allow for Disaster Recovery (DR) on a singular site, i.e., two different paging infrastructure controlling locations on the same site. A Primary and a Secondary independent of one another with the facility to remotely invoke a switchover to the secondary location and also to remotely switch back to the Primary location. • Allow for Business Contingency (BC), i.e., allow a remote switchboard full access to manage a paging solution on an alternative site. For example, PPH Switchboard being able to fully manage the BGH Switchboard and handle the MET calls for BGH if so required and vice versa. All 4 main sites should have full operational access to the other three sites within the Health Board, i.e., beside local operational use, BGH also has full operational control of GGH, PPH & WGH, GGH has full operational control of BGH, PPH & WGH, etc. • HDUHB staff must be able to fully implement DR & BC without the need of the supplier unless there is an unplanned issue preventing the activation of DR/BC. • HDUHB staff must have the facility to be able to produce Ad Hoc reports on defined Key Performance Indicators (KPIs), e.g., how many MET calls have been raised in the last month or over a specified period.