SPISN/0310_Enterprise IT Target Architecture - End User Services (Edge)

Contract Duration: 5 years with 2 (1+1) option years

Contract Start Date: 1st April 2026

Contract Value: £38M - £81M

Description

The Authority seeks pre selection questionnaire responses from qualified providers that have the capability to develop and provision a managed services arrangement for a new Enterprise End User Services mission partner. Through this arrangement the successful supplier(s) will be responsible for the delivery of all end user devices and services1 as well as the unified communications for a specialist user group. The nature of this competitive edge requires industry partners to operate as part of a collaborative joint mission approach to maximise the effectiveness of the whole force, where technical risk is managed at the highest level. Operating in the SECRET Domain, the service will predominantly be UK based, but will operate globally. This creates opportunities for a combined problem centric approach to solving challenges at pace, experimenting with innovative solutions, as well as traditional support requirements. The supplier is expected to support the current estate as well as working with The Authority towards technical refresh for approximately 5,500 end users across fixed UK locations and overseas deployments. This service must be provided as part of the service specification, which will be included within the Request for Solution document that will be provided to all companies who pass the Pre- Selection Questionnaire (PSQ). The Contractor is further expected to provide, and work collaboratively with The Authority, and other suppliers (in accordance with the Enterprise Target Architecture):

Act as a mission partner and managed service provider

Support to deployed users

Solution design and supporting artefacts

Working in alignment with The Authority and the user group

Procurement, testing, building and deployment of all end user devices and the relevant supporting artefacts

Migration of existing applications and sup