Award GB FTS

SAP Vendor Premium Engagement with SLA for Service and Support

Wales And West Utilities

Stage: Award

the latest stage the buyer has published
Buyer: Wales And West Utilities
Value: Not published
Awarded: 12 Feb 2025

the signed contract date on the notice
End date: Not published

Not published. This contract is not in Renewals.
First published: 14 Feb 2025

last seen 14 Feb 2025

What the buyer published

Over the next two years WWU will be carrying out significant upgrades and migrations of its SAP Estate. During this period response times to incidents are key to achieving the schedule. Currently WWU has SAP Product Support for Large Enterprises (PSLE). WWU wishes to temporarily improve incident response time by including an SLA to the PSLE with SAP for the two years of the programme.

View the original notice ↗

History of this contract

An empty stage is useful. For example, no tender stage usually means the buyer used a framework or gave the contract directly.

◌ Planning none

◌ Tender none

● Award on record

◌ End date not published

Why this is not a cyber contract

Judged against the rules we publish. How we decide.