BlackBerry UEM Annual Support

Business Services Organisation I T S

What the buyer published

There is a requirement to purchase a years worth of support for the BlackBerryUEM service that we

utilise. The BlackBerry UEM is used as a Mobile Device Manager for managing our estate of Samsung

Mobile phones. The support service supplys BSO with a 24hrs support desk contactable by phone and

e-mail. This is to help solve any technical issue that arise. The support service also supplies software

updates and bug fixes to the servers. This is vital to ensure the integrity of the servers and to mitigate

against any posible cyber attacks.

An empty stage is useful. For example, no tender stage usually means the buyer used a framework or gave the contract directly.

◌ Planning none

◌ Tender none

● Award on record

● End date 21 Sep 2025, estimated from the term the buyer stated

Judged against the rules we publish. How we decide.

Identity and access Control over who can get into which systems, such as MFA and privileged access.

Licence and subscription renewals A renewal of a security product licence or subscription.