SOTERIA (Database & Mission Data Support)

Joint Electronic Warfare Operational Support Centre (JEWOSC) provides Electronic Warfare Operational Support (EWOS) to Defence in the form of Electronic Warfare (EW), Mission Data (MD) and Intelligence Mission Data (IMD), and other products resulting from the fusion of Electromagnetic Intelligence and doctrine, such as the Electromagnetic Order of Battle (EOB). It is Defence’s authoritative organisation for the generation of the EOB and EW MD. It is responsible for the iDEWDB, a Defence critical asset, which contains EOB and parametric data, from which the MD is derived. The iDEWDb consists of Thurbon, Nighthawk, Athene Equinox standalone applications which exist in the production, test & acceptance, training, and development environments. The requirement is to continue to develop the capabilities and effectiveness of the iDEWDb whilst at the same time maintaining the agreed level of system availability, security, and safety. This will be a combination of on-site (primarily located at RAF Waddington) and off-site support. An on-site support team (OSST) will be expected to provide day-to-day support for all relevant applications, Oracle databases, as well as Windows, Intel and Solaris components within the iDEWDb. This includes but is not limited to: incident investigation; fault diagnoses; system monitoring, and maintenance activity. The OSST personnel must not only have the technical expertise to provide such support but also hold Developed Vetting (DV) security clearance upon contract award. The OSST are expected to be on-site during core hours (0800-1700 Mon-Fri, excluding Bank holidays and when JEWOSC is non-operational) however, there is also the requirement to provide support outside of these core hours to resolve high priority incidents and support the operational outputs of the JEWOSC. Off-site support will normally consist of bug fixes, system refinements, patching and software updates, with any changes being tested and accepted prior to being