Data Protection Advice Service

The Group’s Information Governance Team oversees, investigates, and triages activities associated with data protection. The Team currently consists of a Head of Information Governance and Assurance and two Data and Information Security Officers. One of these Officer posts is currently vacant, and a structural review is being considered. A mature Information Governance Framework exists within the Group with relevant policies, processes, and procedures in place as well as a reporting framework on key activities to a Group Data Protection and Cyber Security Forum and to the Group Executive Risk Committee. The Information Governance Team aspires to continually improve its knowledge and application of the legislation both to ensure customer’s rights are fully met and that both service operations and development occur efficiently, effectively, and compliantly